Shipping policy
1. Introduction
At AlphaFuel, we strive to provide an excellent customer experience. To ensure a smooth and transparent process, we have established a clear shipping policy. This policy outlines order processing time, shipping methods, costs, and delivery times.
2. Processing Time
At AlphaFuel, orders are typically processed within 1-3 business days. This processing time includes checking the order, packing the products, and preparing for shipment. Orders placed on a Saturday, Sunday, or public holiday will be processed the next business day.
3. Shipping Methods and Costs
AlphaFuel offers these shipping options to meet our customers’ needs:
Standard Shipping:
- Processing Time: 1-3 business days.
- Delivery Time: 2-5 business days depending on destination.
Shipping costs are automatically calculated during checkout based on the delivery address and shipping type chosen.
4. International Shipping
AlphaFuel currently ships to select international destinations. Processing time remains 1-3 business days, but delivery time may vary depending on destination and any customs procedures. For international orders, additional charges such as import duties and taxes may apply, which the customer is responsible for.
5. Confirmation and Tracking
Once the order has been shipped, the customer will receive a shipping confirmation via email with a tracking number. This allows the customer to track the progress of the delivery in real-time via the carrier's website.
6. Delays and Exceptions
While AlphaFuel strives for fast and timely delivery, unforeseen circumstances such as extreme weather conditions, customs delays or pandemic-related disruptions may affect delivery. In such cases, the customer will be notified as soon as possible.
7. Questions and Support
For questions about shipping or the status of an order, customers can contact our customer service via the contact form. Our team is ready to answer all your questions.
With this shipping policy, AlphaFuel aims to provide a clear and reliable overview of expected processing times and delivery conditions, so that customers know exactly what to expect.